About Our Warranty Policies
In the unfortunate event that your product fails to work due to a defect in workmanship or materials, Nobü ® will, at its discretion, replace your product or provide you with a similar product according to the limited time warranty offered with your purchase. Please note that our warranty policies apply solely to rechargeable, motorized products and are not valid for any battery operated products, manual products or accessories.
Before Submitting Your Claim
Is your product not turning on? Prior to submitting a warranty claim, try charging your toy. A first time charge can take up to 8 hours to complete, so try plugging in your toy in overnight before use. Please note that for security purposes, our toys will not turn on while being charged. Please unplug your device before testing.
Valid Warranty Claims
All claims must be made within the allotted time frame of the limited time warranty of your product and your date of purchase. Please note that the length of the warranty varies between products. You can find this information either on the packaging your product or online under the “Key Features” section in the product description.
Our warranties cover manufacturing defects only. It does not cover normal wear and tear of parts, personal preferences, damage caused by misuse, loss, abuse or negligent handling. It also does not apply to any unit that has been subject to tampering.
Shipping Costs for Warranty Claims
Customers wishing to replace their items via a warranty claim must pay for the shipping to send the faulty products to Nobü ® with prepaid postage. We will not accept Collect on Delivery (COD) returns. Shipping costs for warranty claims are non-refundable. Nobü ® will cover the costs of shipping the new replacement items to customers, using the address provided on the Warranty and RMA Request Form. If an item does not adhere to the warranty criteria, it will be returned to the customer at the customer’s cost.
Submitting a Claim
In order to make a valid warranty claim you will need to provide us with a proof of purchase, the date of purchase and the purchase location (i.e. website or store name). If you do not have a proof of purchase, we cannot validate your claim. Furthermore, all claims require a detailed description of the defect.
In order to submit a claim, please complete the request form below to obtain a Return Merchandise Authorization (RMA) number and await further instructions. Please note that we cannot accept returned merchandise without an RMA number. Once we validate the information provided in the request form, you will receive an email with a unique RMA number and return instructions. Combine the items to be returned with the RMA number and the proof of purchase in a single package and follow the return instructions provided. All items returned must be shipped prepaid as described above. We will inspect the items upon receipt and will send an email to confirm how the return will be processed.
*If you do not receive an email from us, please check your Junk Mail or Spam folder in case the email has been misdirected.