FAQs
Q: WILL MY ORDER BE SHIPPED DISCREETLY?
All orders and products are shipped in discreet packaging in order to ensure that our clients privacy is protected.
Q: HOW WILL MY ORDER BE SHIPPED?
We utilize a variety of carriers to ensure that you receive the best pricing and fastest delivery possible. Additionally, our shipping methods are location-dependent, meaning we tailor our approach to meet the unique needs of your geographic area. This allows us to optimize shipping times and minimize costs based on your specific location.
Q: HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders are processed promptly within 1-2 business days depending on stock status and are dispatched as soon as they are picked. Delivery times can vary depending on the size of the order and the destination of the delivery. Clients will receive an email notification with tracking information once the order has been dispatched.
Q: WHAT IS YOUR RETURN POLICY
Due to the intimate nature of our products, all sales are final.
Q: DO YOU HAVE A WARRANTY POLICY?
We offer a limited time warranty on all rechargeable, vibrating products in order to ensure satisfaction with your purchase. This includes defects in materials and workmanship under normal use during a specified period from the time of purchase. Please refer to the product packaging or contact our customer service team for specific warranty information regarding your product. Please note that the warranty period varies depending on the item, and all claims must include an original proof of purchase.
Q: WHAT IS NOT COVERED UNDER WARRANTY?
Our warranty does not cover the replacement of any non-vibrating products or damages caused by misuse, abuse, accidents, unauthorized modifications, or normal wear and tear. It also does not cover damages resulting from the improper storage, maintenance, or handling of the product.
Q: HOW DO I MAKE A WARRANTY CLAIM?
If you believe your product is eligible for a warranty claim, click here.
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, including VISA, AMEX and MASTERCARD.
For all other questions and inquiries, please contact our customer service team at info@nobutoys.com.
