PRODUCT NOT TURNING ON ?
• Did you know that the first time charge takes 8 hours ? Try that first !
• Also, a product being charged will not turn on. Please unplug your device before turning it on.
BATTERY OPERATED PRODUCT:
• Did you insert the batteries correctly ?
Most of the time, the batteries have been inserted upside down. Try changing the batteries orientation !
MANUAL PRODUCT (without motor):
• Is something wrong with the material or shape ?
5 Year Warranty
In the unfortunate event that your product fails to work due to a defect in workmanship or materials, nobü® will, at its discretion, replace your product with the same or a similar product according to the limited warranty offered.
Valid warranty claims
Warranty claims must be made within 5 year of the date of original purchase.
The warranty covers manufacturing defects only. It does not cover normal wear and tear of parts, personal preferences, damage caused by misuse, loss, abuse or negligent handling. It also does not apply to any unit that has been subject to tampering.
Product information needed for a warranty claim
Proof of purchase. If you do not have proof of purchase, your product is not covered under this warranty program.
Purchase location (i.e., web site or store name).
Shipping costs for warranty claims
Items returned to nobü® for a warranty claim must be shipped with prepaid postage. We will not accept Collect on Delivery (COD) returns.
Shipping costs for warranty claims are non-refundable.
nobü® will cover the cost of shipping replacement items to the address provided on the Warranty and RMA Request Form.
If an item returned to us does not adhere to the warranty criteria, it will be returned to the customer at the customer’s cost.
To make a warranty claim
Complete the RMA Request Form here below to obtain a Return Merchandise Authorization (RMA) number and return instructions. We cannot accept returned merchandise without an RMA number.
Once we validate the information provided in the Warranty and RMA Request Form, you will receive an email with a unique RMA number and return instructions.
Combine the items to be returned, the RMA number and proof of purchase in a single package and follow the return instructions provided. All items returned must be shipped prepaid as described above.
We will inspect the items returned and send an email to confirm how the return will be processed.
*If you do not receive an email from us, please check your Junk Mail or Spam folder in case the email has been misdirected.